Refund Policy
At gpltree.com, we are committed to providing our customers with high-quality digital products. Since our products are digital and delivered immediately upon purchase, we generally do not offer refunds. However, we understand that there may be rare instances where issues arise, and we strive to ensure our customers are satisfied with their purchase.
1. Refund Eligibility
We offer a 7-day refund policy under the following conditions:
- The product does not work as described.
- The product has an issue or fault caused by us (e.g., corrupted files, missing components, or errors in the product itself).
- The product is incompatible with your system or software, as long as you followed all installation instructions provided.
2. Non-Refundable Conditions
Refunds will not be granted under the following circumstances:
- Change of mind: If you simply decide you no longer need the product, refunds will not be issued.
- Failure to follow instructions: If the product fails to work because of incorrect installation or configuration by the customer.
- Compatibility issues: If the product is compatible with the specifications listed on the product page and your system doesn’t meet those requirements.
- Used or downloaded products: Once a digital product has been downloaded or used, it cannot be refunded unless it meets the eligibility criteria mentioned above.
3. How to Request a Refund
If you believe your purchase is eligible for a refund, please follow these steps:
- Contact Support: Reach out to our support team at info@gpltree.com within 7 days of your purchase.
- Provide Details: Include your order number, a description of the issue, and any relevant screenshots or documentation that demonstrate the fault.
- Assessment: Our team will assess the issue, and if it is deemed a fault on our side, we will process your refund promptly.
4. Refund Process
- Approved Refunds: If your refund request is approved, the refund will be processed back to the original payment method used (PayPal, credit/debit card, or local payment method). Please allow up to 5 business days for the refund to be reflected in your account, depending on your payment provider.
- Refund Denial: If your refund request does not meet the criteria mentioned above, we will inform you of the reason and offer any available solutions (such as support for troubleshooting or replacement).
5. Exchanges
We do not offer direct exchanges. If a product is deemed faulty and eligible for a refund, you may purchase a replacement if you wish. However, no refund will be processed for the new product unless it also meets the refund criteria.
6. Contact Us
If you have any questions or concerns regarding our refund policy, feel free to contact us at info@gpltree.com. We are here to assist you and ensure you have a positive experience with our products.
